ServiceNow, Inc.
NOWQ1 2024(NOW Q4 FY2023)Estimated2.5% AI
AI Revenue %
2.5%
AI Fair Value
$1.4B
AI Revenue (Q)
$57.2M
Total Revenue (Q)
$2.3B
Source: SEC EDGAR SEC Filing Filing
View SEC Filing on SEC.govAnalysis
ServiceNow's FY2023 10-K (year ended December 31, 2023) describes the Now Platform as 'a cloud-based solution with embedded artificial intelligence (AI) and machine learning (ML) capabilities.' The filing explicitly lists AI capabilities: 'text-to-code, intent understanding, knowledge synthesis, issue summarization, and virtual agent.' Now Assist launched in Q3 2023 as an add-on SKU. Full-year FY2023 revenue: Nine-month revenue was $6,534M. Q4 FY2023 implied revenue ~$2,451M (subtracting from ~$8,985M annual). Now Assist was available for ~one quarter with early enterprise adopters. No dollar figures for AI revenue disclosed. Estimated ~2.5% = ~$61M / $2,451M reflecting first full quarter of Now Assist availability plus embedded ML features.
Analyzed by claude-opus-4-6
Quoted Figures
we embedded into each of these workflows AI and ML capabilities, such as text-to-code, intent understanding, knowledge synthesis, issue summarization, and virtual agent
Item 1, Business
Total revenues Nine Months Ended September 30, 2023: $6,534M
Condensed Consolidated Statements of Comprehensive Income
AI Products Identified (Ring 1)
Now Assist (GenAI)Predictive IntelligenceVirtual AgentAI SearchKnowledge synthesis
AI-Enabled Items (Ring 2 — Not Counted)
These items use AI but are not counted in the AI revenue estimate because they primarily serve non-AI functions.
GenAI case summarizationText-to-codeIntent understandingML-powered ticket routing
Confidence Tier
EstimatedNo direct AI revenue disclosure — estimated from product mix