ServiceNow, Inc.
NOWQ2 2023(NOW Q1 FY2023)Estimated1.5% AI
AI Revenue %
1.5%
AI Fair Value
$712.5M
AI Revenue (Q)
$31.4M
Total Revenue (Q)
$2.1B
Source: SEC EDGAR SEC Filing Filing
View SEC Filing on SEC.govAnalysis
ServiceNow reported total revenue of $2,096M (Subscription $2,024M + Professional Services $72M) for Q1 FY2023 (three months ended March 31, 2023). The company still operates as a single segment with no AI revenue breakout. ML features remain embedded in the core platform. However, the FY2023 10-K (filed for this period) begins describing 'embedded AI and ML capabilities, such as text-to-code, intent understanding, knowledge synthesis, issue summarization, and virtual agent.' Slight uptick to 1.5% reflects growing ML feature set being delivered through subscriptions. Estimated ~$31M / $2,096M.
Analyzed by claude-opus-4-6
Quoted Figures
Subscription $2,024M, Professional services and other $72M, Total revenues $2,096M
Condensed Consolidated Statements of Comprehensive Income, Three Months Ended March 31, 2023
AI Products Identified (Ring 1)
Predictive IntelligenceVirtual AgentPerformance AnalyticsAI Search
AI-Enabled Items (Ring 2 — Not Counted)
These items use AI but are not counted in the AI revenue estimate because they primarily serve non-AI functions.
ITSM with ML-powered routingNLU-based chatbotText classification
Confidence Tier
EstimatedNo direct AI revenue disclosure — estimated from product mix