ServiceNow, Inc.

ServiceNow's FY2024 10-K (year ended December 31, 2024) represents a significant strategic pivot toward AI. The company now describes itself as 'an AI platform for business transformation' and states Now Assist is 'our AI solution available for certain products at an additional cost.' The filing introduces agentic AI capabilities and describes AI agents that 'act and interact in smart and autonomous ways.' The platform serves 'over 85% of the Fortune 500.' Despite this AI emphasis, no AI-specific revenue is disclosed in financial statements. The company reports as a single segment. FY2024 full-year revenue was approximately $10,887M (nine-month was $8,027M, so Q4 ~$2,860M). Now Assist has been available for ~5 quarters with accelerating adoption. Estimated 5% = ~$143M / $2,860M for Q4 FY2024. This reflects Now Assist paid add-on subscriptions gaining significant enterprise traction, plus embedded ML features.